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Our Culture

We are driven by shared values that define how we work together every day

Excellence

Guided by mission and values that create a strong foundation for success.

Integrity

Acting with honesty and transparency in everything we do.

Accountability

Holding ourselves and each other to the highest standards.

Respect

Valuing diverse perspectives and inclusive collaboration.

Team

Dream big, work hard, and laugh along the way.

Team Member Benefits

At Goodman Real Estate, we believe real estate is more than just buildings. It’s about creating meaningful change and fostering thriving communities.

30% Housing Discount

100% Medical & Dental Coverage

12 Paid Holidays + 3 Floating Holidays

Paid Vacation Upon Hire

401(k) Discretionary Profit Sharing

Wellness Benefit

16 Hours Paid Volunteer Time

Site-Level Bonuses

Career Growth & Education

Current Opportunities

Position Summary:

As a Community Director, you are fully responsible and accountable for managing the team members, daily activities, and all operational facets of assigned communities. You have a strong business acumen. The position manages and directs the day-to-day operations of community or communities within a geographic area. These objectives include maximizing occupancy levels and property values as well as building a strong and motivated team. A successful Community Director can manage their time effectively, is detail oriented, a trustworthy team player, and takes pride in their work and communities assigned. You are accountable for overseeing our most challenging, complex community(s) (top NOI drivers, mixed-use, and/or multi-site).

Essential Functions and Responsibilities:

Manage financial processes, which may include creating and monitoring budgets, collection rent, and vendor/contractor approvals.
Review monthly financial performance reports with on-site teams to meet or exceed the community annual plan, expense control, and revenue management.
Review monthly financial reports and work with accounting to ensure all revenue and expenses are reflected correctly.
Manage financial processes and ensure all corrections have been completed for month end financial process, including reclass and accruals.
Recommend to Investment Portfolio Manager strategies to increase revenue, minimize expenses while delivering quality products and resident satisfaction.
You monitor a wide array of performance metrics, implement strategies to meet operational and leasing goals, analyze and respond to changing marketing conditions, and identify areas for improvement.
You direct lease administration and maintenance initiatives at community or communities.
You understand and communicate community metric goals to assigned communities.
Collaborate with the Investment Portfolio Manager and Area Leasing Lead regarding renewal and new prospect pricing strategy.
Walk and inspect community on a regular basis to ensure the community is clean and welcoming for current and prospective residents.
Conducts regular community inspections and takes appropriate action to ensure that the physical aspects of the community, grounds, buildings, and amenities meet the standards for safety, cleanliness, and general appearance.
Hire, train, supervise on-site team members. Coach and provide productive, regular feedback to on-site team members, ensuring they are meeting expectations and job description, and following the learning and development plan related to their role. Provide performance management and feedback for on-site team members.
In conjunction with Investment Portfolio Manager, facilitate disciplinary procedures and documentation up to and including terminations, if necessary.
Prepare, approve, and sign accurate and timely payroll records, including overtime request and incentive payout validation for team members you supervise.
Responsible for ensuring one-time and recurring purchase order process and vendor invoice processing follow best practices, accurate, and completed timely.
Balance and maintenance of the petty cash fund.
Validates and/or approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of VendorShield, coding charges to appropriate Chart of Account codes, and communication between vendor/contractor, accounting.
Validate timely completion of service requests, resident concerns, and make -ready units.
Responsible for ensuring GRE-M rent strategies are being implemented timely and per best practices.
Participates and supports the Investment Portfolio Manager with the development of the annual community/communities’ annual budget and capital recommendations.
Responsible for ensuring Incident Report company best practices are adhered to.
You lead by example and walking in the shoes of the team members you lead. You build rapport by walking the community with maintenance professionals.
Support and manage the schedule for the administrative and maintenance team.
Performs additional duties assigned by Investment Portfolio Manager or other supervisors.
Establish and maintain a good working relationship of harmony and instill the BE ONE TEAM value with all internal and external contacts.
Review market survey data to understand how competitive market affects their portfolio.
Collaborates with the Investment Portfolio Manager to measure and evaluate the success of ILS performance. Makes changes with Investment Portfolio Manager approval, as necessary.
Responsible for pricing recommendations and participation in weekly pricing calls with Area Leasing Lead, Investment Portfolio Manager and Revenue Analyst & Insights.
May assist Centralized Processing team with distribution of legal notices.

Required Skills and Motivations:
Requires a HIGH level of self-organization.
Flexible and adaptable.
You are levelheaded. You keep your cool during stressful situations and quickly find solutions.
You are confident and decisive. You take initiative and are not afraid to make a decision.
Knowledge of state landlord-tenant law is a must.
Ability to manage administrative and maintenance team and scheduling.
Desire to learn and take initiative.
Ability to operate confidentiality when dealing with sensitive information and situations.
Must be able to work at a fast pace, perform duties while under pressure and stay organized to meet deadlines in a timely manner.
Communicate with other team members, residents, visitors, and the public in a professional and pleasant manner.

Qualifications:

Special Licenses and/or Certificates:
At least 3 years’ experience in property management.
At least 1-year supervisory experience, with demonstrating leadership skills
Certified Apartment Manager (CAM) – preferred
Real Estate license (if required by state regulations)
May require a Driver’s License and insurance.

Education and/or Experience:
Minimum one (1) year with GRE Management
High School diploma or equivalent
Experience in property management or related field preferred

Computer Skills:
Knowledge of Yardi, Microsoft Access, Internet Explorer, Microsoft Excel, Microsoft Outlook, Microsoft Word, and Windows Operating System

Language Proficiency:
Must be able to speak, read and write in English, in a manner sufficient to carry out dutie

Work Schedule:
Required to maintain a regular schedule which may require working overtime, weekends, and non-traditional holidays.
May be required to be on-call and aid during staffing deficiencies on-site.
Ability to travel.
FLSA Status: Exempt, Full-Time

Mobile Phone Allowance:

Guidelines surrounding the company’s phone allowance are outlined in the Employee Handbook. This position is categorized as:

☒ Tier 1 ☐ Tier 2 ☐ Not Eligible

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this Job.

These statements are intended to describe the general nature and level of work being performed by employees assigned with this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

GRE Management is an equal opportunity employer.

Our Core Values:

We cultivate a culture of collaboration, generosity, honesty, and integrity where engagement, hard work and results are rewarded.

Our Mission:

We strive to be a driving force for positive community change. We are a trusted partner in the co-creation of thoughtful, well-built, healthy, and profitable communities.

Our Vision:

We aspire to create impact through transforming built environments for the betterment of our communities.

A Declaration of Interdependence at Goodman Real Estate

We operate under a shared vision of value creation that is grounded in the interdependence of organizations and individuals, passion, and profit. In all our interactions with each other, our business partners, and our community at large, we are committed to cooperation and collaboration in the pursuit of mutual success.

What this means:
We are ONE Goodman Real Estate: A collective whole that embraces one culture, supporting one another and embodying a shared set of standards to provide seamless customer service across all locations and divisions.
Each of us understands the importance of the Goodman Real Estate brand and pledges to nurture and protect it.
We conduct our business with honesty and integrity. We empower our people with a high level of trust and autonomy.
We believe in the power of place and community.
We recognize the fundamental value of every individual and believe that diverse talents, skills, and backgrounds combine to strengthen the collective whole.
Relationships are essential to our success. We foster strong relationships with mutual respect and open communication.
We value wellness and promote policies and practices that support healthy lifestyles.
We expect the best of each other and provide opportunities for all individuals to reach their full potential.
We embrace our power to make a positive impact on our community.

Resident Experience Manager

Position Summary:

As a Resident Experience Manager, you promote a sense of community and are responsible for the resident life cycle. You are responsible for being main point of contact for residents before and during their time at the community. You provide superior customer service and communication to community residents and prospects to enhance community or communities’ satisfaction and increase renewals, revenue, reputation, and profitability.

Essential Functions and Responsibilities:

- Oversees move-in orientation with new residents, ensuring community and GRE-M best practices are followed and required documentation is received from resident at move-in.
- Works with maintenance team member(s) to review and ensure make-ready work is completed prior to resident move-in.
- Manage make ready unit status and availability. Clearly communicates ready dates and needs to Community Director and/or Maintenance Team.
- Inspect apartment homes prior to resident move-in and ensures apartments are in move-in condition and schedules any outstanding items to be addressed with the maintenance team.
- Provide an excellent customer experience for all our applicants and ensure timely follow-up on needed documentation.
- Ensures lease file and application includes all necessary documentation, while following all internal best practices and legal processes.
- Ensures resident satisfaction by monitoring and responding to NPS surveys.
- Responsible for monitoring online reputation and addressing escalated complaints that could impact the reputation score. Works closely with the marketing department to monitor online reputation.
- Executes and performs activities in support of the community’s lease renewal program by preparing lease renewal letters for residents, meeting and contacting residents in advance of move-out dates and ensuring the lease renewal documents are signed and implemented on time.
- Works with the Community Director to manage the resident renewal process including expiration schedule and lease execution.
- Assists and supports the Leasing Professional’s marketing efforts by greeting prospective residents, gathering information about guests, showing apartment homes, and assisting with the leasing marketing cycle process.
- Promotes a sense of community. Helps connect residents to one another and develops and maintains a strong and healthy identity for the community through consistent follow-up and outreach.
- Assist residents with resolution of lease violations under the direct supervision of the Community Director. Responsible for handling resident complaints regarding living experience.
- Manages FlexRent enrollment and promotion of the benefits of this program.
- On-point for resident events in accordance with GRE-M’s policies and the community annual plan.
- Is knowledgeable about company policies related to Incident Report best practices and in the absence of Community Director may be responsible for timely submission.
- Acts as the on-site supervisor in the absence of the Community Director by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the team.
- Responsible for all aspects of the move-out process, including scheduling and completing the move-out inspection and taking photographs.
- Performs pre-move-out inspections with Maintenance team in a timely manner and manages coordination of unit turn needs.
- Ensures that GRE-M resident move-out best practices are performed timely and with accurate paperwork needed to process resident move-out.
- Assists with evictions related to non-payment.
- Assists with distribution of resident correspondence and notices, while always maintaining confidentiality.
- Assists Centralized Processing team with distribution of legal notices.
- Establish and maintain a good working relationship of harmony and instill the BE ONE TEAM value with all internal and external contacts.
- Performs additional duties and participates in special projects, as assigned.

Required Skills and Motivations:

Knowledge of state landlord-tenant law is a must.
Ability to manage administrative and maintenance team and scheduling.
Desire to learn and take initiative.
Ability to operate confidentiality when dealing with sensitive information and situations.
Must be able to work at a fast pace, perform duties while under pressure and stay organized to meet deadlines in a timely manner.
Communicate with other team members, residents, visitors, and the public in a professional and pleasant manner

Qualifications:

Special Licenses and/or Certificates:
At least 3 years’ experience in property management.
Certified Apartment Manager (CAM) – preferred.
Real Estate license (if required by state regulations)
May require a Driver’s License and insurance.

Education and/or Experience:
Minimum one (1) year with GRE Management
High School diploma or equivalent
Experience in property management or related field preferred

Computer Skills:
Knowledge of Yardi, Microsoft Access, Internet Explorer, Microsoft Excel, Microsoft Outlook, Microsoft Word, and Windows Operating System

Language Proficiency:
Must be able to speak, read and write in English, in a manner sufficient to carry out duties.

Work Schedule:
The work schedule for this job description is Monday – Friday 9:00am – 6:00pm, weekends and after hours are at times required to fulfill this role successfully
FLSA Status: Exempt, Full-Time (40 hours/week)

Mobile Phone Allowance:

Guidelines surrounding the company’s phone allowance are outlined in the Employee Handbook. This position is categorized as:

☐Tier 1 ☒ Tier 2 ☐ Not Eligible

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. easonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this Job.
These statements are intended to describe the general nature and level of work being performed by employees assigned with this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
GRE Management is an equal opportunity employer

Our Core Values:

We cultivate a culture of collaboration, generosity, honesty, and integrity where engagement, hard work and results are rewarded.

Our Mission:

We strive to be a driving force for positive community change. We are a trusted partner in the co-creation of thoughtful, well-built, healthy, and profitable communities.

Our Vision:

We aspire to create impact through transforming built environments for the betterment of our communities

A Declaration of Interdependence at Goodman Real Estate

We operate under a shared vision of value creation that is grounded in the interdependence of organizations and individuals, passion, and profit. In all our interactions with each other, our business partners, and our community at large, we are committed to cooperation and collaboration in the pursuit of mutual success.

What this means:
We are ONE Goodman Real Estate: A collective whole that embraces one culture, supporting one another and embodying a shared set of standards to provide seamless customer service across all locations and divisions.
Each of us understands the importance of the Goodman Real Estate brand and pledges to nurture and protect it.
We conduct our business with honesty and integrity. We empower our people with a high level of trust and autonomy.
We believe in the power of place and community.
We recognize the fundamental value of every individual and believe that diverse talents, skills, and backgrounds combine to strengthen the collective whole.
Relationships are essential to our success. We foster strong relationships with mutual respect and open communication.
We value wellness and promote policies and practices that support healthy lifestyles.
We expect the best of each other and provide opportunities for all individuals to reach their full potential.
We embrace our power to make a positive impact on our community.

Leasing Professional

Position Summary:

A Leasing Professional is the community’s sales representative. Team member is very service oriented and strives to ensure community occupancy and rental rate goals are consistently met for assigned communities in their portfolio.

This position requires a high energy, creative person with strong communication and verbal skills.

Essential Functions and Responsibilities:

Generate interest in the community by touring the community with prospects and answering questions about the amenities, local neighborhood, and other community details.
An expert in the community features, benefits, and amenities.
Answers incoming phone calls and emails and responds in a timely fashion.
Walks tour path and available market ready units daily to ensure apartment homes meet GRE-M standards.
Responsible for posting Craigslist ads thru Rooof as directed by Leasing Area Manager
Responsible for approval process with prospects.
Manage and monitor daily Yardi dashboard to ensure applications are processed timeline for selected move-in date.
Keep up to date on screening policies, state and local laws, fair housing, and understand their impact on application process. Follow all internal best practices and legal processes to provide alternative credit approval solutions (as appropriate) to our applicants.
Identify potential fraudulent applicants using resources available.
Responsible for accurate and timely generation of lease for all applicants.
Responsible for the prospect Yardi CRM que.
Daily works in Yardi CRM queue and Yardi ChatBot for lead generation, prospect follow-up, and understanding marketing sources.
Makes recommendations to the Leasing Area Manager on pricing, concessions, and promotion ideas to ensure the community meets goals set forth in the Community Annual Plan and set forth by the Investment Portfolio Manager.
Assist with market ready, amenity, and common area cleanliness, as needed.
Performs additional duties assigned by Area Leasing Lead or other supervisors.
Establish and maintain a good working relationship of harmony and instill the BE ONE TEAM value with all internal and external contacts.

Required Skills and Motivations:
Prior customer service experience.
Desire to learn and take initiative.
Ability to operate confidentiality when dealing with sensitive information and situations.
Must be able to work at a fast pace, perform duties while under pressure and stay organized to meet deadlines in a timely manner
Communicate with other team members, residents, visitors, and the public in a professional and pleasant manner.

Qualifications:

Special Licenses and/or Certificates:
Certified Apartment Leasing Professional (CALP) – preferred
Real Estate license (if required by state regulations)
May require a Driver’s License and insurance.

Education and/or Experience:
Minimum one (1) year with GRE Management
High School diploma or equivalent
Experience in property management or related field preferred

Computer Skills:
Knowledge of Yardi, Microsoft Access, Internet Explorer, Microsoft Excel, Microsoft Outlook, Microsoft Word, and Windows Operating System

Language Proficiency:
Must be able to speak, read and write in English, in a manner sufficient to carry out duties

Work Schedule:
Required to maintain a regular schedule which may require working overtime, weekends, and non-traditional holidays.
May be required to be on-call and aid during staffing deficiencies on-site.
Ability to travel.

FLSA Status: Non-Exempt, Full-Time (40 hours per week)

Mobile Phone Allowance:

Guidelines surrounding the company’s phone allowance are outlined in the Employee Handbook. This position is categorized as:

Tier 1 ☐ Tier 2 ☒ Not Eligible

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this Job.

These statements are intended to describe the general nature and level of work being performed by employees assigned with this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

GRE Management is an equal opportunity employer.

Our Core Values:

We cultivate a culture of collaboration, generosity, honesty, and integrity where engagement, hard work and results are rewarded.

Our Mission:

We strive to be a driving force for positive community change. We are a trusted partner in the co-creation of thoughtful, well-built, healthy, and profitable communities.

Our Vision:

We aspire to create impact through transforming built environments for the betterment of our communities.

A Declaration of Interdependence at Goodman Real Estate

We operate under a shared vision of value creation that is grounded in the interdependence of organizations and individuals, passion, and profit. In all our interactions with each other, our business partners, and our community at large, we are committed to cooperation and collaboration in the pursuit of mutual success.

What this means:
- We are ONE Goodman Real Estate: A collective whole that embraces one culture, supporting one another and embodying a shared set of standards to provide seamless customer service across all locations and divisions.
- Each of us understands the importance of the Goodman Real Estate brand and pledges to nurture and protect it.
- We conduct our business with honesty and integrity. We empower our people with a high level of trust and autonomy.
- We believe in the power of place and community.
- We recognize the fundamental value of every individual and believe that diverse talents, skills, and backgrounds combine to strengthen the collective whole.
- Relationships are essential to our success. We foster strong relationships with mutual respect and open communication.
- We value wellness and promote policies and practices that support healthy lifestyles.
- We expect the best of each other and provide opportunities for all individuals to reach their full potential.
- We embrace our power to make a positive impact on our community.

Maintenance Supervisor

Position Summary:

The Maintenance Supervisor is responsible for the overall appearance and the proper physical operation of the Community. This supervisory position is a “working supervisor” position; therefore, the Maintenance Supervisor can expect to be involved directly in completing various maintenance or repair responsibilities. This position often requires considerable physical exertion in performing tasks related to the repair and maintenance of the buildings, grounds, mechanical, plumbing, HVAC, electrical, and electronic systems of the property. The Maintenance Supervisor functions in a residential setting; therefore, good communication and customer service skills are necessary at all times.

Essential Functions and Responsibilities:

Oversee work of all vendors contracted to do work on or provide services for the community.
Develop positive relationships with vendors, keeping in mind the best interests of the community and residents.
Select, train, supervise, and evaluate all maintenance team positions.
Develop specifications for the work to be completed.
Review bids received from vendors and evaluate with the Community Director to determine which vendor will be assigned the work (cost, prior experience with vendor, information from references, and ability to complete quality work in the allocated time will be some of the considerations in evaluating the bid).
Review the work of vendors while they are on site and immediately discuss any concerns. Inspect work when completed to determine if it meets the specifications and any other applicable standards.
Continuously review contracts/agreements with vendors who provide supplies or ongoing services. Discuss any recommended changes with the Community Director and implement, if appropriate.
Manage areas of budget-related maintenance of the community.
Manage the workflow of service requests and other tasks to ensure the smooth operation of the community.
Assign work and ensure that office staff have any information they need in order to respond effectively to questions from residents, particularly if the repair will be delayed for any reason.
Review documentation of work completed at the end of the day.
Assess performance of staff in completing service requests, including whether a call back is necessary, efficiency of staff, problem-solving skills of staff, and any feedback from residents or the Community Director.
Discuss with the Community Director at what level the Maintenance Supervisor may have authority to make/approve purchases or contract for services without consulting with the Community Director.
Understand how expenses will be coded to various general ledger accounts and be aware of overall monthly expenses to ensure that expenses are in line with what is budgeted.
Discuss in advance with Community Director if expenses may exceed the amount budgeted for the month.
Ensure that all tasks within the scope of responsibility of the Maintenance Supervisor are completed within established timelines.
Obtain necessary bids from vendors with the assistance of the Community Director. Bids will be based on any applicable specifications for the work to be completed.
Evaluate bids with Community Director and determine which vendors will be selected.
Assign work to vendors during the Turn process; complete this task based on corporate standards and what is known about the vendor and his/her work force.
Achieves high productivity through reliable and punctual attendance and report any tardiness, attendance, and disciplinary issues to immediate supervisor.

Other duties and special projects as assigned:

As part of our Business Continuity Plan, essential job responsibilities will include (but are not limited to) the following:

Knowledgeable about company guidelines on Business Continuity Plan resources.
Responsible for ensuring all facets of the maintenance technician and renovation/make ready job duties are maintained.
Provides additional support by maintaining landscaping and curb appeal (weeding, trash pick-up, etc.).
Touch up/repaint curbs, fencing, common area walls and/or common area hallways.
Monitors property for potential risk (i.e. lights out, possible tripping hazards, pot-holes in the parking lot, loose siding, trash by the compactor, etc.).
Checks all fire extinguishers for service date compliance.
Assists in make ready tasks for all vacant residences, including sister properties as needed.
Updates safety logs and if items are missing, sets plan for completion.
Cleans maintenance shop; audits and creates inventory of maintenance shop.
Clean carports.
Window cleaning and window screen replacement.
Exterior patio inspections.
Pressure wash curbs and buildings; moss removal as needed.
Assists with rent check collation as instructed by Community Director or RPM.
Helps with additional community outreach.

Qualifications:

Special Licenses and/or Certificates:

Valid driver’s license if required to operate a licensed motor vehicle to perform the required job duties.

Education and/or Experience:

Minimum of 2 (two) years apartment maintenance experience.
Experience completing work orders and preparing make-ready apartments.
Active 07B Residential Electrical Maintenance Certification preferred.

Other Skills and Qualifications:

Working knowledge of maintenance tools required to perform the job duties.
Excellent customer service.

Work Schedule:

Required to maintain a regular schedule which may require working overtime, weekends, and non-traditional holidays.
May be required to be on-call and aid during staffing deficiencies on-site.
Ability to travel.

FLSA Status: Non-Exempt, Full-Time (40 hours per week)

Mobile Phone Allowance:

Guidelines surrounding the company’s phone allowance are outlined in the Employee Handbook. This position is categorized as:
☐ Tier 1 ☐ Tier 2 ☒ Not Eligible

Our Core Values:

We cultivate a culture of collaboration, generosity, honesty and integrity where engagement, hard work and results are rewarded.

Our Mission:

We strive to be a driving force for positive community change. We are a trusted partner in the co-creation of thoughtful, well-built, healthy and profitable communities.

Our Vision:

We aspire to create impact through transforming built environments for the betterment of our communities.

A Declaration of Interdependence at Goodman Real Estate

We operate under a shared vision of value creation that is grounded in the interdependence of organizations and individuals, passion and profit. In all our interactions with each other, our business partners, and our community at large, we are committed to cooperation and collaboration in the pursuit of mutual success.

What this means:

We are ONE Goodman Real Estate: A collective whole that embraces one culture, supporting one another and embodying a shared set of standards to provide seamless customer service across all locations and divisions.
Each of us understands the importance of the Goodman Real Estate brand and pledges to nurture and protect it.
We conduct our business with honesty and integrity. We empower our people with a high level of trust and autonomy.
We believe in the power of place and community.
We recognize the fundamental value of every individual and believe that diverse talents, skills, and backgrounds combine to strengthen the collective whole.
Relationships are essential to our success. We foster strong relationships with mutual respect and open communication.
We value wellness and promote policies and practices that support healthy lifestyles.
We expect the best of each other and provide opportunities for all individuals to reach their full potential.
We embrace our power to make a positive impact on our community.

Physical Demands:

This job is a labor position and considered heavy in physical requirements. Must be able to constantly stand, walk, bend at the neck, reach waist to shoulder, grasp and use dominant hand; frequently lifts up to 40 pounds, pull/push up to 50 pounds, climb ladders or stairs, kneel/squat, twist body, reach above shoulder and below waist and repeat motions and perform fine finder manipulations.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this Job. The position deals with a wide diversity of work situations. Ability to deal with continual interruptions, requiring a high degree of flexibility. Work involves indoor and outdoor activities, with exposure to seasonal weather and the associated temperature fluctuations. Frequent exposure to airborne dust, paint fumes, and the chemicals used in surface preparation and general maintenance work.

These statements are intended to describe the general nature and level of work being performed by employees assigned with this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Goodman Real Estate is an equal opportunity employer.

Maintenance Technician

Position Summary:

We recognize the Maintenance Technician is the core of the resident experience. Not only are they troubleshooting and solving various maintenance issues, they are going into the homes of our residents. The Maintenance Technician is responsible for assisting in the upkeep and maintenance of the community. This position is responsible for finding solutions to complex issues and has an eye for detail.

Essential Functions and Responsibilities:

Assist in the preparation of apartments for occupancy.
Respond to service requests as needed.
Performs maintenance and repairs on electrical, plumbing, as well as small and large appliances in emergencies only.
Maintains pools and HVAC systems depending on the community amenities.
Modest carpentry work as needed.
Interior and exterior painting as needed.
Demonstrates excellent customer service with all tenants, vendors, and co-workers; addresses the concerns and maintenance needs of our residents in a friendly and professional manner.
Assists in maintaining inventory of tools, equipment, and supplies.
Reports all needed repairs to the Maintenance Supervisor or Community Manager.
Handles work orders and service requests as assigned.
Utilizes work order software for tracking work orders.
Is familiar with power, water, and gas turn offs; clean-out traps; fire extinguishers and hydrants; and other utility and life-safety systems.
Follows all company emergency procedures.
Assists with other types of maintenance and repair when necessary; maintains a safe and clean work area.
Adheres to all community guidelines and standards of performance.

Other duties and special projects as assigned:

As part of our Business Continuity Plan, essential job responsibilities will include (but are not limited to) the following:
Knowledgeable about company guidelines on Business Continuity Plan resources.
Touch up/repaint curbs, fencing, common area walls and/or common area hallways.
Monitors property for potential risk (i.e. lights out, possible tripping hazards, potholes in the parking lot, loose siding, trash by the compactor, etc.).
Checks all fire extinguishers for service date compliance.
Assists in make ready tasks for all vacant residences, including sister properties as needed.
Updates safety logs and if items are missing, sets plan for completion.
Cleans maintenance shop; audits and creates inventory of maintenance shop.
Clean carports.
Window cleaning and window screen replacement.
Exterior patio inspections.
Pressure wash curbs and buildings; moss removal as needed.
Helps with additional community outreach.

Qualifications:

Special Licenses and/or Certificates:
Valid driver’s license if required to operate a licensed motor vehicle to perform the required job duties.

Education and/or Experience:
- Minimum of a high school diploma
  - Experience in apartment maintenance or related field preferred
  - Good verbal communication skills
  - Ability to lift and carry up to 80 pounds
  Other Skills and Qualifications:
- Working knowledge of basic maintenance tools required to perform the job duties.
- Must be able to concentrate on moderate detail with little interruption. Must be able to remember simple task assignments given at the beginning of a period of time extending for several days.
  
  Physical Demands:
  
  This job is a labor position and considered heavy in physical requirements. Must be able to constantly stand, walk, bend at the neck, reach waist to shoulder, grasp and use dominant hand; frequently lifts up to 40 pounds, pull/push up to 50 pounds, climb ladders or stairs, kneel/squat, twist body, reach above shoulder and below waist and repeat motions and perform fine finder manipulations.
  
  Our Core Values:
  
  We cultivate a culture of collaboration, generosity, honesty and integrity where engagement, hard work and results are rewarded.
  
  Our Mission:
  
  We strive to be a driving force for positive community change. We are a trusted partner in the co-creation of thoughtful, well-built, healthy and profitable communities.
  
  Our Vision:
  
  We aspire to create impact through transforming built environments for the betterment of our communities.
  
  A Declaration of Interdependence at Goodman Real Estate
  
  We operate under a shared vision of value creation that is grounded in the interdependence of organizations and individuals, passion and profit. In all our interactions with each other, our business partners, and our community at large, we are committed to cooperation and collaboration in the pursuit of mutual success.
  
  What this means:
- We are ONE Goodman Real Estate: A collective whole that embraces one culture, supporting one another and embodying a shared set of standards to provide seamless customer service across all locations and divisions.
- Each of us understands the importance of the Goodman Real Estate brand and pledges to nurture and protect it.
- We conduct our business with honesty and integrity. We empower our people with a high level of trust and autonomy.
- We believe in the power of place and community.
- We recognize the fundamental value of every individual and believe that diverse talents, skills, and backgrounds combine to strengthen the collective whole.
- Relationships are essential to our success. We foster strong relationships with mutual respect and open communication.
- We value wellness and promote policies and practices that support healthy lifestyles.
- We expect the best of each other and provide opportunities for all individuals to reach their full potential.
- We embrace our power to make a positive impact on our community.
  
  Physical Demands:
  
  This job is a labor position and considered heavy in physical requirements. Must be able to constantly stand, walk, bend at the neck, reach waist to shoulder, grasp and use dominant hand; frequently lifts up to 40 pounds, pull/push up to 50 pounds, climb ladders or stairs, kneel/squat, twist body, reach above shoulder and below waist and repeat motions and perform fine finder manipulations.
  
  Work Schedule:
- Required to maintain a regular schedule which may require working overtime, weekends, and non-traditional holidays.
- May be required to be on-call and aid during staffing deficiencies on-site.
- Ability to travel.

FLSA Status: Non-Exempt, Full-Time (40 hours per week)

Mobile Phone Allowance:

Guidelines surrounding the company’s phone allowance are outlined in the Employee Handbook. This position is categorized as:

Tier 1 ☐ Tier 2 ☒ Not Eligible

Our Core Values:

We cultivate a culture of collaboration, generosity, honesty and integrity where engagement, hard work and results are rewarded.

Our Mission:

We strive to be a driving force for positive community change. We are a trusted partner in the co-creation of thoughtful, well-built, healthy and profitable communities.

Our Vision:

We aspire to create impact through transforming built environments for the betterment of our communities.

A Declaration of Interdependence at Goodman Real Estate

We operate under a shared vision of value creation that is grounded in the interdependence of organizations and individuals, passion and profit. In all our interactions with each other, our business partners, and our community at large, we are committed to cooperation and collaboration in the pursuit of mutual success.

What this means:
- We are ONE Goodman Real Estate: A collective whole that embraces one culture, supporting one another and embodying a shared set of standards to provide seamless customer service across all locations and divisions.
- Each of us understands the importance of the Goodman Real Estate brand and pledges to nurture and protect it.
- We conduct our business with honesty and integrity. We empower our people with a high level of trust and autonomy.
- We believe in the power of place and community.
- We recognize the fundamental value of every individual and believe that diverse talents, skills, and backgrounds combine to strengthen the collective whole.
- Relationships are essential to our success. We foster strong relationships with mutual respect and open communication.
- We value wellness and promote policies and practices that support healthy lifestyles.
- We expect the best of each other and provide opportunities for all individuals to reach their full potential.
- We embrace our power to make a positive impact on our community.

Work Environment:

Goodman Real Estate is an equal opportunity employer.

GRE Management (Arizona)

Community Director

Position Summary:

Essential Functions and Responsibilities:

Manage financial processes, which may include creating and monitoring budgets, collection rent, and vendor/contractor approvals.
Review monthly financial performance reports with on-site teams to meet or exceed the community annual plan, expense control, and revenue management.
Review monthly financial reports and work with accounting to ensure all revenue and expenses are reflected correctly.
Manage financial processes and ensure all corrections have been completed for month end financial process, including reclass and accruals.
Recommend to Investment Portfolio Manager strategies to increase revenue, minimize expenses while delivering quality products and resident satisfaction.
You monitor a wide array of performance metrics, implement strategies to meet operational and leasing goals, analyze and respond to changing marketing conditions, and identify areas for improvement.
You direct lease administration and maintenance initiatives at community or communities.
You understand and communicate community metric goals to assigned communities.
Collaborate with the Investment Portfolio Manager and Area Leasing Lead regarding renewal and new prospect pricing strategy.
Walk and inspect community on a regular basis to ensure the community is clean and welcoming for current and prospective residents.
Conducts regular community inspections and takes appropriate action to ensure that the physical aspects of the community, grounds, buildings, and amenities meet the standards for safety, cleanliness, and general appearance.
Hire, train, supervise on-site team members. Coach and provide productive, regular feedback to on-site team members, ensuring they are meeting expectations and job description, and following the learning and development plan related to their role. Provide performance management and feedback for on-site team members.
In conjunction with Investment Portfolio Manager, facilitate disciplinary procedures and documentation up to and including terminations, if necessary.
Prepare, approve, and sign accurate and timely payroll records, including overtime request and incentive payout validation for team members you supervise.
Responsible for ensuring one-time and recurring purchase order process and vendor invoice processing follow best practices, accurate, and completed timely.
Balance and maintenance of the petty cash fund.
Validates and/or approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of VendorShield, coding charges to appropriate Chart of Account codes, and communication between vendor/contractor, accounting.
Validate timely completion of service requests, resident concerns, and make -ready units.
Responsible for ensuring GRE-M rent strategies are being implemented timely and per best practices.
Participates and supports the Investment Portfolio Manager with the development of the annual community/communities’ annual budget and capital recommendations.
Responsible for ensuring Incident Report company best practices are adhered to.
You lead by example and walking in the shoes of the team members you lead. You build rapport by walking the community with maintenance professionals.
Support and manage the schedule for the administrative and maintenance team.
Performs additional duties assigned by Investment Portfolio Manager or other supervisors.
Establish and maintain a good working relationship of harmony and instill the BE ONE TEAM value with all internal and external contacts.
Review market survey data to understand how competitive market affects their portfolio.
Collaborates with the Investment Portfolio Manager to measure and evaluate the success of ILS performance. Makes changes with Investment Portfolio Manager approval, as necessary.
Responsible for pricing recommendations and participation in weekly pricing calls with Area Leasing Lead, Investment Portfolio Manager and Revenue Analyst & Insights.
May assist Centralized Processing team with distribution of legal notices.

Required Skills and Motivations:
Requires a HIGH level of self-organization.
Flexible and adaptable.
You are levelheaded. You keep your cool during stressful situations and quickly find solutions.
You are confident and decisive. You take initiative and are not afraid to make a decision.
Knowledge of state landlord-tenant law is a must.
Ability to manage administrative and maintenance team and scheduling.
Desire to learn and take initiative.
Ability to operate confidentiality when dealing with sensitive information and situations.
Must be able to work at a fast pace, perform duties while under pressure and stay organized to meet deadlines in a timely manner.
Communicate with other team members, residents, visitors, and the public in a professional and pleasant manner.

Qualifications:

Special Licenses and/or Certificates:
At least 3 years’ experience in property management.
At least 1-year supervisory experience, with demonstrating leadership skills
Certified Apartment Manager (CAM) – preferred
Real Estate license (if required by state regulations)
May require a Driver’s License and insurance.

Education and/or Experience:
Minimum one (1) year with GRE Management
High School diploma or equivalent
Experience in property management or related field preferred

Computer Skills:
Knowledge of Yardi, Microsoft Access, Internet Explorer, Microsoft Excel, Microsoft Outlook, Microsoft Word, and Windows Operating System

Language Proficiency:
Must be able to speak, read and write in English, in a manner sufficient to carry out dutie

Work Schedule:
Required to maintain a regular schedule which may require working overtime, weekends, and non-traditional holidays.
May be required to be on-call and aid during staffing deficiencies on-site.
Ability to travel.
FLSA Status: Exempt, Full-Time

Mobile Phone Allowance:

Guidelines surrounding the company’s phone allowance are outlined in the Employee Handbook. This position is categorized as:

☒ Tier 1 ☐ Tier 2 ☐ Not Eligible

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this Job.

These statements are intended to describe the general nature and level of work being performed by employees assigned with this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

GRE Management is an equal opportunity employer.

Our Core Values:

We cultivate a culture of collaboration, generosity, honesty, and integrity where engagement, hard work and results are rewarded.

Our Mission:

We strive to be a driving force for positive community change. We are a trusted partner in the co-creation of thoughtful, well-built, healthy, and profitable communities.

Our Vision:

We aspire to create impact through transforming built environments for the betterment of our communities.

A Declaration of Interdependence at Goodman Real Estate

We operate under a shared vision of value creation that is grounded in the interdependence of organizations and individuals, passion, and profit. In all our interactions with each other, our business partners, and our community at large, we are committed to cooperation and collaboration in the pursuit of mutual success.

What this means:
We are ONE Goodman Real Estate: A collective whole that embraces one culture, supporting one another and embodying a shared set of standards to provide seamless customer service across all locations and divisions.
Each of us understands the importance of the Goodman Real Estate brand and pledges to nurture and protect it.
We conduct our business with honesty and integrity. We empower our people with a high level of trust and autonomy.
We believe in the power of place and community.
We recognize the fundamental value of every individual and believe that diverse talents, skills, and backgrounds combine to strengthen the collective whole.
Relationships are essential to our success. We foster strong relationships with mutual respect and open communication.
We value wellness and promote policies and practices that support healthy lifestyles.
We expect the best of each other and provide opportunities for all individuals to reach their full potential.
We embrace our power to make a positive impact on our community.

Resident Experience Manager

Position Summary:

Essential Functions and Responsibilities:

- Oversees move-in orientation with new residents, ensuring community and GRE-M best practices are followed and required documentation is received from resident at move-in.
- Works with maintenance team member(s) to review and ensure make-ready work is completed prior to resident move-in.
- Manage make ready unit status and availability. Clearly communicates ready dates and needs to Community Director and/or Maintenance Team.
- Inspect apartment homes prior to resident move-in and ensures apartments are in move-in condition and schedules any outstanding items to be addressed with the maintenance team.
- Provide an excellent customer experience for all our applicants and ensure timely follow-up on needed documentation.
- Ensures lease file and application includes all necessary documentation, while following all internal best practices and legal processes.
- Ensures resident satisfaction by monitoring and responding to NPS surveys.
- Responsible for monitoring online reputation and addressing escalated complaints that could impact the reputation score. Works closely with the marketing department to monitor online reputation.
- Executes and performs activities in support of the community’s lease renewal program by preparing lease renewal letters for residents, meeting and contacting residents in advance of move-out dates and ensuring the lease renewal documents are signed and implemented on time.
- Works with the Community Director to manage the resident renewal process including expiration schedule and lease execution.
- Assists and supports the Leasing Professional’s marketing efforts by greeting prospective residents, gathering information about guests, showing apartment homes, and assisting with the leasing marketing cycle process.
- Promotes a sense of community. Helps connect residents to one another and develops and maintains a strong and healthy identity for the community through consistent follow-up and outreach.
- Assist residents with resolution of lease violations under the direct supervision of the Community Director. Responsible for handling resident complaints regarding living experience.
- Manages FlexRent enrollment and promotion of the benefits of this program.
- On-point for resident events in accordance with GRE-M’s policies and the community annual plan.
- Is knowledgeable about company policies related to Incident Report best practices and in the absence of Community Director may be responsible for timely submission.
- Acts as the on-site supervisor in the absence of the Community Director by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the team.
- Responsible for all aspects of the move-out process, including scheduling and completing the move-out inspection and taking photographs.
- Performs pre-move-out inspections with Maintenance team in a timely manner and manages coordination of unit turn needs.
- Ensures that GRE-M resident move-out best practices are performed timely and with accurate paperwork needed to process resident move-out.
- Assists with evictions related to non-payment.
- Assists with distribution of resident correspondence and notices, while always maintaining confidentiality.
- Assists Centralized Processing team with distribution of legal notices.
- Establish and maintain a good working relationship of harmony and instill the BE ONE TEAM value with all internal and external contacts.
- Performs additional duties and participates in special projects, as assigned.

Required Skills and Motivations:

Knowledge of state landlord-tenant law is a must.
Ability to manage administrative and maintenance team and scheduling.
Desire to learn and take initiative.
Ability to operate confidentiality when dealing with sensitive information and situations.
Must be able to work at a fast pace, perform duties while under pressure and stay organized to meet deadlines in a timely manner.
Communicate with other team members, residents, visitors, and the public in a professional and pleasant manner

Qualifications:

Special Licenses and/or Certificates:
At least 3 years’ experience in property management.
Certified Apartment Manager (CAM) – preferred.
Real Estate license (if required by state regulations)
May require a Driver’s License and insurance.

Education and/or Experience:
Minimum one (1) year with GRE Management
High School diploma or equivalent
Experience in property management or related field preferred

Computer Skills:
Knowledge of Yardi, Microsoft Access, Internet Explorer, Microsoft Excel, Microsoft Outlook, Microsoft Word, and Windows Operating System

Language Proficiency:
Must be able to speak, read and write in English, in a manner sufficient to carry out duties.

Work Schedule:
The work schedule for this job description is Monday – Friday 9:00am – 6:00pm, weekends and after hours are at times required to fulfill this role successfully
FLSA Status: Exempt, Full-Time (40 hours/week)

Mobile Phone Allowance:

Guidelines surrounding the company’s phone allowance are outlined in the Employee Handbook. This position is categorized as:

☐Tier 1 ☒ Tier 2 ☐ Not Eligible

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. easonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this Job.
These statements are intended to describe the general nature and level of work being performed by employees assigned with this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
GRE Management is an equal opportunity employer

Our Core Values:

We cultivate a culture of collaboration, generosity, honesty, and integrity where engagement, hard work and results are rewarded.

Our Mission:

We strive to be a driving force for positive community change. We are a trusted partner in the co-creation of thoughtful, well-built, healthy, and profitable communities.

Our Vision:

We aspire to create impact through transforming built environments for the betterment of our communities

A Declaration of Interdependence at Goodman Real Estate

We operate under a shared vision of value creation that is grounded in the interdependence of organizations and individuals, passion, and profit. In all our interactions with each other, our business partners, and our community at large, we are committed to cooperation and collaboration in the pursuit of mutual success.

What this means:
We are ONE Goodman Real Estate: A collective whole that embraces one culture, supporting one another and embodying a shared set of standards to provide seamless customer service across all locations and divisions.
Each of us understands the importance of the Goodman Real Estate brand and pledges to nurture and protect it.
We conduct our business with honesty and integrity. We empower our people with a high level of trust and autonomy.
We believe in the power of place and community.
We recognize the fundamental value of every individual and believe that diverse talents, skills, and backgrounds combine to strengthen the collective whole.
Relationships are essential to our success. We foster strong relationships with mutual respect and open communication.
We value wellness and promote policies and practices that support healthy lifestyles.
We expect the best of each other and provide opportunities for all individuals to reach their full potential.
We embrace our power to make a positive impact on our community.

Leasing Professional

Position Summary:

This position requires a high energy, creative person with strong communication and verbal skills.

Essential Functions and Responsibilities:

Generate interest in the community by touring the community with prospects and answering questions about the amenities, local neighborhood, and other community details.
An expert in the community features, benefits, and amenities.
Answers incoming phone calls and emails and responds in a timely fashion.
Walks tour path and available market ready units daily to ensure apartment homes meet GRE-M standards.
Responsible for posting Craigslist ads thru Rooof as directed by Leasing Area Manager
Responsible for approval process with prospects.
Manage and monitor daily Yardi dashboard to ensure applications are processed timeline for selected move-in date.
Keep up to date on screening policies, state and local laws, fair housing, and understand their impact on application process. Follow all internal best practices and legal processes to provide alternative credit approval solutions (as appropriate) to our applicants.
Identify potential fraudulent applicants using resources available.
Responsible for accurate and timely generation of lease for all applicants.
Responsible for the prospect Yardi CRM que.
Daily works in Yardi CRM queue and Yardi ChatBot for lead generation, prospect follow-up, and understanding marketing sources.
Makes recommendations to the Leasing Area Manager on pricing, concessions, and promotion ideas to ensure the community meets goals set forth in the Community Annual Plan and set forth by the Investment Portfolio Manager.
Assist with market ready, amenity, and common area cleanliness, as needed.
Performs additional duties assigned by Area Leasing Lead or other supervisors.
Establish and maintain a good working relationship of harmony and instill the BE ONE TEAM value with all internal and external contacts.

Required Skills and Motivations:
Prior customer service experience.
Desire to learn and take initiative.
Ability to operate confidentiality when dealing with sensitive information and situations.
Must be able to work at a fast pace, perform duties while under pressure and stay organized to meet deadlines in a timely manner
Communicate with other team members, residents, visitors, and the public in a professional and pleasant manner.

Qualifications:

Special Licenses and/or Certificates:
Certified Apartment Leasing Professional (CALP) – preferred
Real Estate license (if required by state regulations)
May require a Driver’s License and insurance.

Education and/or Experience:
Minimum one (1) year with GRE Management
High School diploma or equivalent
Experience in property management or related field preferred

Computer Skills:
Knowledge of Yardi, Microsoft Access, Internet Explorer, Microsoft Excel, Microsoft Outlook, Microsoft Word, and Windows Operating System

Language Proficiency:
Must be able to speak, read and write in English, in a manner sufficient to carry out duties

Work Schedule:
Required to maintain a regular schedule which may require working overtime, weekends, and non-traditional holidays.
May be required to be on-call and aid during staffing deficiencies on-site.
Ability to travel.

FLSA Status: Non-Exempt, Full-Time (40 hours per week)

Mobile Phone Allowance:

Guidelines surrounding the company’s phone allowance are outlined in the Employee Handbook. This position is categorized as:

Tier 1 ☐ Tier 2 ☒ Not Eligible

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this Job.

These statements are intended to describe the general nature and level of work being performed by employees assigned with this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

GRE Management is an equal opportunity employer.

Our Core Values:

We cultivate a culture of collaboration, generosity, honesty, and integrity where engagement, hard work and results are rewarded.

Our Mission:

We strive to be a driving force for positive community change. We are a trusted partner in the co-creation of thoughtful, well-built, healthy, and profitable communities.

Our Vision:

We aspire to create impact through transforming built environments for the betterment of our communities.

A Declaration of Interdependence at Goodman Real Estate

We operate under a shared vision of value creation that is grounded in the interdependence of organizations and individuals, passion, and profit. In all our interactions with each other, our business partners, and our community at large, we are committed to cooperation and collaboration in the pursuit of mutual success.

What this means:
- We are ONE Goodman Real Estate: A collective whole that embraces one culture, supporting one another and embodying a shared set of standards to provide seamless customer service across all locations and divisions.
- Each of us understands the importance of the Goodman Real Estate brand and pledges to nurture and protect it.
- We conduct our business with honesty and integrity. We empower our people with a high level of trust and autonomy.
- We believe in the power of place and community.
- We recognize the fundamental value of every individual and believe that diverse talents, skills, and backgrounds combine to strengthen the collective whole.
- Relationships are essential to our success. We foster strong relationships with mutual respect and open communication.
- We value wellness and promote policies and practices that support healthy lifestyles.
- We expect the best of each other and provide opportunities for all individuals to reach their full potential.
- We embrace our power to make a positive impact on our community.

Maintenance Supervisor

Position Summary:

Essential Functions and Responsibilities:

Oversee work of all vendors contracted to do work on or provide services for the community.
Develop positive relationships with vendors, keeping in mind the best interests of the community and residents.
Select, train, supervise, and evaluate all maintenance team positions.
Develop specifications for the work to be completed.
Review bids received from vendors and evaluate with the Community Director to determine which vendor will be assigned the work (cost, prior experience with vendor, information from references, and ability to complete quality work in the allocated time will be some of the considerations in evaluating the bid).
Review the work of vendors while they are on site and immediately discuss any concerns. Inspect work when completed to determine if it meets the specifications and any other applicable standards.
Continuously review contracts/agreements with vendors who provide supplies or ongoing services. Discuss any recommended changes with the Community Director and implement, if appropriate.
Manage areas of budget-related maintenance of the community.
Manage the workflow of service requests and other tasks to ensure the smooth operation of the community.
Assign work and ensure that office staff have any information they need in order to respond effectively to questions from residents, particularly if the repair will be delayed for any reason.
Review documentation of work completed at the end of the day.
Assess performance of staff in completing service requests, including whether a call back is necessary, efficiency of staff, problem-solving skills of staff, and any feedback from residents or the Community Director.
Discuss with the Community Director at what level the Maintenance Supervisor may have authority to make/approve purchases or contract for services without consulting with the Community Director.
Understand how expenses will be coded to various general ledger accounts and be aware of overall monthly expenses to ensure that expenses are in line with what is budgeted.
Discuss in advance with Community Director if expenses may exceed the amount budgeted for the month.
Ensure that all tasks within the scope of responsibility of the Maintenance Supervisor are completed within established timelines.
Obtain necessary bids from vendors with the assistance of the Community Director. Bids will be based on any applicable specifications for the work to be completed.
Evaluate bids with Community Director and determine which vendors will be selected.
Assign work to vendors during the Turn process; complete this task based on corporate standards and what is known about the vendor and his/her work force.
Achieves high productivity through reliable and punctual attendance and report any tardiness, attendance, and disciplinary issues to immediate supervisor.

Other duties and special projects as assigned:

As part of our Business Continuity Plan, essential job responsibilities will include (but are not limited to) the following:

Knowledgeable about company guidelines on Business Continuity Plan resources.
Responsible for ensuring all facets of the maintenance technician and renovation/make ready job duties are maintained.
Provides additional support by maintaining landscaping and curb appeal (weeding, trash pick-up, etc.).
Touch up/repaint curbs, fencing, common area walls and/or common area hallways.
Monitors property for potential risk (i.e. lights out, possible tripping hazards, pot-holes in the parking lot, loose siding, trash by the compactor, etc.).
Checks all fire extinguishers for service date compliance.
Assists in make ready tasks for all vacant residences, including sister properties as needed.
Updates safety logs and if items are missing, sets plan for completion.
Cleans maintenance shop; audits and creates inventory of maintenance shop.
Clean carports.
Window cleaning and window screen replacement.
Exterior patio inspections.
Pressure wash curbs and buildings; moss removal as needed.
Assists with rent check collation as instructed by Community Director or RPM.
Helps with additional community outreach.

Qualifications:

Special Licenses and/or Certificates:

Valid driver’s license if required to operate a licensed motor vehicle to perform the required job duties.

Education and/or Experience:

Minimum of 2 (two) years apartment maintenance experience.
Experience completing work orders and preparing make-ready apartments.
Active 07B Residential Electrical Maintenance Certification preferred.

Other Skills and Qualifications:

Working knowledge of maintenance tools required to perform the job duties.
Excellent customer service.

Work Schedule:

Required to maintain a regular schedule which may require working overtime, weekends, and non-traditional holidays.
May be required to be on-call and aid during staffing deficiencies on-site.
Ability to travel.

FLSA Status: Non-Exempt, Full-Time (40 hours per week)

Mobile Phone Allowance:

Guidelines surrounding the company’s phone allowance are outlined in the Employee Handbook. This position is categorized as:
☐ Tier 1 ☐ Tier 2 ☒ Not Eligible

Our Core Values:

We cultivate a culture of collaboration, generosity, honesty and integrity where engagement, hard work and results are rewarded.

Our Mission:

We strive to be a driving force for positive community change. We are a trusted partner in the co-creation of thoughtful, well-built, healthy and profitable communities.

Our Vision:

We aspire to create impact through transforming built environments for the betterment of our communities.

A Declaration of Interdependence at Goodman Real Estate

What this means:

We are ONE Goodman Real Estate: A collective whole that embraces one culture, supporting one another and embodying a shared set of standards to provide seamless customer service across all locations and divisions.
Each of us understands the importance of the Goodman Real Estate brand and pledges to nurture and protect it.
We conduct our business with honesty and integrity. We empower our people with a high level of trust and autonomy.
We believe in the power of place and community.
We recognize the fundamental value of every individual and believe that diverse talents, skills, and backgrounds combine to strengthen the collective whole.
Relationships are essential to our success. We foster strong relationships with mutual respect and open communication.
We value wellness and promote policies and practices that support healthy lifestyles.
We expect the best of each other and provide opportunities for all individuals to reach their full potential.
We embrace our power to make a positive impact on our community.

Physical Demands:

Work Environment:

Goodman Real Estate is an equal opportunity employer.

Maintenance Technician

Position Summary:

Essential Functions and Responsibilities:

Assist in the preparation of apartments for occupancy.
Respond to service requests as needed.
Performs maintenance and repairs on electrical, plumbing, as well as small and large appliances in emergencies only.
Maintains pools and HVAC systems depending on the community amenities.
Modest carpentry work as needed.
Interior and exterior painting as needed.
Demonstrates excellent customer service with all tenants, vendors, and co-workers; addresses the concerns and maintenance needs of our residents in a friendly and professional manner.
Assists in maintaining inventory of tools, equipment, and supplies.
Reports all needed repairs to the Maintenance Supervisor or Community Manager.
Handles work orders and service requests as assigned.
Utilizes work order software for tracking work orders.
Is familiar with power, water, and gas turn offs; clean-out traps; fire extinguishers and hydrants; and other utility and life-safety systems.
Follows all company emergency procedures.
Assists with other types of maintenance and repair when necessary; maintains a safe and clean work area.
Adheres to all community guidelines and standards of performance.

Other duties and special projects as assigned:

As part of our Business Continuity Plan, essential job responsibilities will include (but are not limited to) the following:
Knowledgeable about company guidelines on Business Continuity Plan resources.
Touch up/repaint curbs, fencing, common area walls and/or common area hallways.
Monitors property for potential risk (i.e. lights out, possible tripping hazards, potholes in the parking lot, loose siding, trash by the compactor, etc.).
Checks all fire extinguishers for service date compliance.
Assists in make ready tasks for all vacant residences, including sister properties as needed.
Updates safety logs and if items are missing, sets plan for completion.
Cleans maintenance shop; audits and creates inventory of maintenance shop.
Clean carports.
Window cleaning and window screen replacement.
Exterior patio inspections.
Pressure wash curbs and buildings; moss removal as needed.
Helps with additional community outreach.

Qualifications:

Special Licenses and/or Certificates:
Valid driver’s license if required to operate a licensed motor vehicle to perform the required job duties.

Education and/or Experience:
- Minimum of a high school diploma
  - Experience in apartment maintenance or related field preferred
  - Good verbal communication skills
  - Ability to lift and carry up to 80 pounds
  Other Skills and Qualifications:
- Working knowledge of basic maintenance tools required to perform the job duties.
- Must be able to concentrate on moderate detail with little interruption. Must be able to remember simple task assignments given at the beginning of a period of time extending for several days.
  
  Physical Demands:
  
  This job is a labor position and considered heavy in physical requirements. Must be able to constantly stand, walk, bend at the neck, reach waist to shoulder, grasp and use dominant hand; frequently lifts up to 40 pounds, pull/push up to 50 pounds, climb ladders or stairs, kneel/squat, twist body, reach above shoulder and below waist and repeat motions and perform fine finder manipulations.
  
  Our Core Values:
  
  We cultivate a culture of collaboration, generosity, honesty and integrity where engagement, hard work and results are rewarded.
  
  Our Mission:
  
  We strive to be a driving force for positive community change. We are a trusted partner in the co-creation of thoughtful, well-built, healthy and profitable communities.
  
  Our Vision:
  
  We aspire to create impact through transforming built environments for the betterment of our communities.
  
  A Declaration of Interdependence at Goodman Real Estate
  
  We operate under a shared vision of value creation that is grounded in the interdependence of organizations and individuals, passion and profit. In all our interactions with each other, our business partners, and our community at large, we are committed to cooperation and collaboration in the pursuit of mutual success.
  
  What this means:
- We are ONE Goodman Real Estate: A collective whole that embraces one culture, supporting one another and embodying a shared set of standards to provide seamless customer service across all locations and divisions.
- Each of us understands the importance of the Goodman Real Estate brand and pledges to nurture and protect it.
- We conduct our business with honesty and integrity. We empower our people with a high level of trust and autonomy.
- We believe in the power of place and community.
- We recognize the fundamental value of every individual and believe that diverse talents, skills, and backgrounds combine to strengthen the collective whole.
- Relationships are essential to our success. We foster strong relationships with mutual respect and open communication.
- We value wellness and promote policies and practices that support healthy lifestyles.
- We expect the best of each other and provide opportunities for all individuals to reach their full potential.
- We embrace our power to make a positive impact on our community.
  
  Physical Demands:
  
  This job is a labor position and considered heavy in physical requirements. Must be able to constantly stand, walk, bend at the neck, reach waist to shoulder, grasp and use dominant hand; frequently lifts up to 40 pounds, pull/push up to 50 pounds, climb ladders or stairs, kneel/squat, twist body, reach above shoulder and below waist and repeat motions and perform fine finder manipulations.
  
  Work Schedule:
- Required to maintain a regular schedule which may require working overtime, weekends, and non-traditional holidays.
- May be required to be on-call and aid during staffing deficiencies on-site.
- Ability to travel.

FLSA Status: Non-Exempt, Full-Time (40 hours per week)

Mobile Phone Allowance:

Guidelines surrounding the company’s phone allowance are outlined in the Employee Handbook. This position is categorized as:

Tier 1 ☐ Tier 2 ☒ Not Eligible

Our Core Values:

We cultivate a culture of collaboration, generosity, honesty and integrity where engagement, hard work and results are rewarded.

Our Mission:

We strive to be a driving force for positive community change. We are a trusted partner in the co-creation of thoughtful, well-built, healthy and profitable communities.

Our Vision:

We aspire to create impact through transforming built environments for the betterment of our communities.

A Declaration of Interdependence at Goodman Real Estate

We operate under a shared vision of value creation that is grounded in the interdependence of organizations and individuals, passion and profit. In all our interactions with each other, our business partners, and our community at large, we are committed to cooperation and collaboration in the pursuit of mutual success.

What this means:
- We are ONE Goodman Real Estate: A collective whole that embraces one culture, supporting one another and embodying a shared set of standards to provide seamless customer service across all locations and divisions.
- Each of us understands the importance of the Goodman Real Estate brand and pledges to nurture and protect it.
- We conduct our business with honesty and integrity. We empower our people with a high level of trust and autonomy.
- We believe in the power of place and community.
- We recognize the fundamental value of every individual and believe that diverse talents, skills, and backgrounds combine to strengthen the collective whole.
- Relationships are essential to our success. We foster strong relationships with mutual respect and open communication.
- We value wellness and promote policies and practices that support healthy lifestyles.
- We expect the best of each other and provide opportunities for all individuals to reach their full potential.
- We embrace our power to make a positive impact on our community.

Work Environment:

Goodman Real Estate is an equal opportunity employer.

Inside Our Culture

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Our Culture

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Integrity

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Respect

Team

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Current Opportunities

Goodman Real Estate

GRE Management (Washington)

Position Summary:

Essential Functions and Responsibilities:

Required Skills and Motivations:

Qualifications:

Special Licenses and/or Certificates:

Education and/or Experience:

Computer Skills:

Language Proficiency:

Work Schedule:

Mobile Phone Allowance:

Physical Demands:

Work Environment:

Our Core Values:

Our Mission:

Our Vision:

A Declaration of Interdependence at Goodman Real Estate

Position Summary:

Essential Functions and Responsibilities:

Required Skills and Motivations:

Qualifications:

Special Licenses and/or Certificates:

Education and/or Experience:

Computer Skills:

Language Proficiency:

Work Schedule:

Mobile Phone Allowance:

Physical Demands:

Work Environment:

Our Core Values:

Our Mission:

Our Vision:

A Declaration of Interdependence at Goodman Real Estate

Position Summary:

Essential Functions and Responsibilities:

Required Skills and Motivations:

Qualifications:

Special Licenses and/or Certificates:

Education and/or Experience:

Computer Skills:

Language Proficiency:

Work Schedule:

Mobile Phone Allowance:

Physical Demands:

Work Environment:

Our Core Values:

Our Mission:

Our Vision:

A Declaration of Interdependence at Goodman Real Estate

Position Summary:

Essential Functions and Responsibilities:

Other duties and special projects as assigned:

Qualifications:

Special Licenses and/or Certificates:

Education and/or Experience:

Other Skills and Qualifications:

Work Schedule:

Mobile Phone Allowance:

Our Core Values:

Our Mission:

Our Vision:

A Declaration of Interdependence at Goodman Real Estate

What this means:

Physical Demands:

Work Environment:

Position Summary:

Essential Functions and Responsibilities:

Other duties and special projects as assigned:

Qualifications:

Special Licenses and/or Certificates: